From opening an account to payment issues, betting rules to bonus claims — crickexbd has clear guides and direct support for everything.
What are you looking for?
Choose a category — each one has detailed guides
Opening a new account, verification & profile setup.
8 GuidesHow to deposit using Mobile Pay, Nagad & Rocket.
12 GuidesInformation on how to withdraw your winnings, processing times, and limits.
9 GuidesHow to get your welcome bonus, cashback & free spins.
10 GuidesUnderstanding odds, betting markets & live betting.
15 GuidesRules and guides for playing slots, Live Casino & new games.
11 GuidesPassword change & two-factor authentication setup.
7 GuidesInstalling, updating & troubleshooting the Android and iOS app.
6 Guides
Not every issue is worth a phone call or email. That's why the crickexbd Help Center is built so you can find answers to most questions on your own.
Much like the silk gardens of Rajshahi, crickexbd's support system is thoughtfully structured and well-organized. Each section features step-by-step guides complete with images and screenshots — all written in Bangla for easy understanding.
If the guides don't resolve your issue, reach out directly via live chat. crickexbd's support team is available 24/7 in Bangla, with an average response time of under 3 minutes.
There's a dedicated onboarding guide for new members that walks you through every step — from opening an account to placing your first bet — so you can get up to speed quickly.
A complete walkthrough for depositing with Mobile Pay — with screenshots and step-by-step instructions.
Reset your password in just 2 minutes via OTP sent to your registered mobile number.
The bonus is added automatically after your first deposit — no promo code needed.
Funds arrive within 10–30 minutes of submitting a request from a verified account.
Upload a photo of your national ID or passport and get verified within 24 hours.
Rules for in-play betting, how to read odds & a guide to the cash-out feature.
Creating an account on crickexbd is quick and easy. Just follow the steps below.
Click the "Register" link in the top menu or the footer. The registration form will open.
Enter your active Bangladeshi mobile number — a OTP will be sent to it.
Enter the 6-digit code sent to you via SMS. You have 3 minutes to submit it.
Choose a strong password — at least 8 characters combining letters, numbers, and special symbols.
Add your name, date of birth & preferred payment method — it helps speed up verification.
If you're having trouble making a deposit, check the following.
Wait 5–10 minutes and check again. If it still hasn't arrived, contact live chat with your transaction ID.
Try clearing your browser cache or switching to a different browser. You can also toggle between mobile data and WiFi to see if that helps.
Your daily deposit limit depends on your verification level. Verify your account to increase the limit.
Some payments may be delayed on bank holidays. Please allow up to 2 hours.
For any payment issue, note down the transaction ID and time — it helps our support team resolve it faster.
Need Direct Assistance?
Our support team is online right now.
Now Online| Service | Status | Response Time | Awareness |
|---|---|---|---|
| Live Chat | ● Active | ~3 mins | 24/7 |
| Email Support | ● Active | ~2 Hours | 24/7 |
| Phone Support | ● Active | Instant | 9:00 AM – 11:00 PM |
| Knowledge Base | ● Active | Instant | Always |
Your account must be verified before you can withdraw from crickexbd. Once verified, the withdrawal process is straightforward.
Go to your account dashboard and select the "Withdrawal" option.
Use the same method you deposited with — Mobile Pay, Nagad, or Rocket.
The minimum withdrawal amount is ৳500.
Confirm with OTP — funds will arrive within 10–30 minutes.
Like the tea gardens of Bandarban, crickexbd's bonus offers reward those who take a little time to understand them.
What Is a Wagering Requirement? A wagering requirement is the amount you need to bet before withdrawing bonus funds — for example, 10x means you must wager 10 times the bonus amount. crickexbd offers some of the lowest wagering requirements in the market.
Do Bonuses Expire? Yes, every bonus has an expiry period — typically 7 to 30 days. If the wagering requirements aren't met within that time, the bonus will be forfeited.
Can I claim multiple bonuses at the same time? Typically, only one bonus can be active at a time. However, during special occasions — such as World Cup season — there may be opportunities to stack multiple promotions. Check the full terms and conditions page for details.
Like the shores of Cox's Bazar, crickexbd's support team is always right there with you.
The fastest way to get help — you'll typically get a response within 3 minutes. Chat with us in Bangla.
Now OnlineFor complex issues, send us a detailed message and we'll typically get back to you within 2 hours.
support@crickexbd.clickGet help in Bengali over the phone, available 9 AM to 11 PM.
9 AM – 11 PMCrickexbd believes that entertainment is best enjoyed responsibly. Our Help Center has a dedicated Responsible Gaming section where you can find detailed information.
From Account Settings, you can set deposit limits, betting limits, or take a temporary break on your own. crickexbd's support team is always ready to help with this — no judgment, no questions asked.
Keep two-factor authentication enabled to protect your account. Never share your password with anyone. No crickexbd staff member will ever ask for your password — if someone does, it's a scam.
If you ever suspect unauthorized access to your account, change your password immediately and contact crickexbd via live chat. Our security team will act quickly.